Menu

Help & Contact Us

Important New Questions

Where is my All Access Pass?

First, nothing has happened to your All Access Pass except that we have changed the name to the Media Membership. The price is the same, and the features are the same. For $149 per year, you will still get unlimited downloads of all of our motions, stills, mini movies, countdowns, and collections—with fresh new content added every week. You’ll also still get access to TripleWide versions and the Photoshop file for customizing text on stills. 

So if you had an All Access Pass and you choose to stick with your Media Membership, nothing will change for you. Your Membership will be in effect from the day of your last purchase or renewal, and it will automatically renew on that day the next year. 

What is new is that we have added some really cool features and tools to the site, and we are including them in what we are calling the Pro Membership. The Pro Membership costs $249 per year, and it comes with everything in the Media Membership plus all the new toys. 

These new features include transparent text layers; hi-res PSD files for printing postcards, bulletins, and more; an After Effects file for customizing text on motions; licensing for streaming, web, and social media; and something many of you have asked us about for a long time—1-click downloading of entire collections to your own Dropbox account. 

If I have an All Access Pass and want to upgrade to the Pro Membership, do I get any credit for what I’ve already paid for the All Access Pass?

Yes, if it has been fewer than 9 months since your purchased or renewed your All Access Pass (or Media Membership). We will be crediting your account on a pro-rated basis by quarter. That is, if you purchased an All Access Pass within the last 3 months, you will receive a $75 credit toward your upgrade. If you purchased the Pass between 3 and 6 months ago, you will receive a $50 credit. If you purchased your pass between 6 and 9 months ago, you will receive a $25 credit.

Again, however, if you choose to keep your Media Membership, you will not be charged anything differently than if you had stayed with your All Access Pass. The credit only comes into effect if you choose to upgrade from the All Access Pass or Media Membership to the Pro Membership.

Basic Membership Questions

How do I purchase individual clips?

It’s simple! After signing up for the free Basic Membership, browse or search the site to find the stills, motions, countdowns, or mini movies you would like to download. When you do, click on the “Add to Cart” button on the right side of the page. When you’ve added all the files you’d like to purchase, click on the Cart icon in the top right corner of the site. From that page, enter your payments information and download your content.

How do I download my free starter collection?

After you sign up for your Basic Membership, you can download the current free Collection at any time by visiting shiftworship.com/free-collection.

Media Membership Questions

Are there restrictions to how many files I can download?

Nope!

What are your resolution sizes?

Our newest HD files are 1920 x 1080 pixels. (Some of our older ones are 1280 x 720.) The newest SD files are 1440 x 1080 pixels. (Older ones are 800 x 600.) The HD TripleWides are 3840 x 720 pixels. The SD TripleWides are 2400 x 600 pixels.

What are TripleWides? What is environmental projection?

Most of our media is available in TripleWide versions. We call them TripleWide because they are designed to be projected across three sections of screen (together or separated). TripleWide versions are used with Environmental Projection. To learn more about (and see cool examples of) Environmental Projection, check out VisualWorshiper.com.

What are Photoshop files and how do I use them?

Photoshop is software made by Adobe. It is mostly used to create, manipulate, and customize non-moving visual media. The Photoshop files we include with our Collections in the Media Membership will allow users to customize the text for still images in that Collection.

Pro Membership Questions

What are transparent text layers and how do I use them?

The transparent text layers are PNG files with various text on them (“Welcome,” “Offering,” etc.) made to match a specific Collection. You can easily use them with the Photoshop file or with some presentation software to add matching text to customize any kind of media.

How do I enable my account for 1-click Dropbox Downloads?

First, you’ll need to have your own (third party) Dropbox account. It’s free. Go to Dropbox.com and sign up if you don’t have an account already. Then on our site, on any Collection page, click on the “Connect to Dropbox” button. That will take you to the Integrations area of your Account. Once you’re there, click on the “Connect to Dropbox” link. If you are currently signed in to Dropbox in your browser, that’s all you need to do. You’re connected. (You won’t have to do this again.) You’ll find your Shift Worship Media folder inside of the Apps folder in your Dropbox account.

Then go to any Collection and click on “Sync to Dropbox” on the righthand side of the page. That’s it! Very quickly, you’ll find all of the media from that Collection in your Dropbox and ready to plug into your presentation software.

NOTE: The media will download the versions of the files specified in your Media Preferences (HD v. SD, etc.). To adjust those preferences, go to your Account page and click on “Media Preferences” on the left side of the page.

What is the purpose of the Editable Hi-Res Print PSDs and what sizes do they come in?

These hi-res Print PSDs are different from the Photoshop files we include for customizing text on the still slides for projection. These come with a higher resolution for the purpose of printing the media for postcards, bulletins, or more. Print sizes include 8.5” x 11”, 6” x 4”, 8.5” x 5.5”, 5.5” x 5.5”.

What are After Effects Files and how do I use them?

After Effects is software made by Adobe. It is used to create and edit video files. The After Effects files included with each Collection for Pro Members will allow you to edit and customize the text for the motion slides.

What is the Streaming / Web License and what does it cover?

The streaming and web licenses gives you full, legal rights to include our media when streaming your service, as well as to share our media as part of your messaging on web sites and via social media like Facebook, Twitter, etc. Without the streaming and web license included with the Pro Membership, it is a violation of our copyright to display our content via streaming, web, or social media. With the license, you are in full compliance with the copyright and welcome to use our media on any of these platforms as much as you like.

Special Note about Mini Movies: This license does not allow mini movies to be uploaded to a web site or social media. (If you’d like to embed or share a mini movie, you are welcome to do so from our YouTube channel.) As a Pro Member, however, you are licensed to stream mini movies as part of a streamed worship service under certain conditions.

If I no longer have a Pro Membership, does the licensing agreement allow me to continue to post or stream Shift Worship content I downloaded when I did have a Pro Membership?

No. An active Pro Membership is required to legally stream or post Shift Worship content online. We will not require that existing posted content be removed, but we do ask those without an active Pro Membership not to stream or post Shift Worship content online.

General Questions

How do I order banners and why do they cost extra money?

We now offer the ability to order banners (in a variety of sizes) with our media. These banners are available for every membership level and can be found on the Collections page. After placing your order, ChurchBanners.com will contact you with a proof for your approval and then ship the banners to you. Due to the cost of creating these banners, we are not able to include them at no extra charge with any of our Membership levels.

What presentation software does your content work with?

Shift Worship media files will work with nearly every type of presentation software, including Pro Presenter, Media Shout, Easy Worship, Live Worship, Song Show Plus, PowerPoint, Apple Keynote, and more.

How does the auto-renewal process for Memberships work?

We use auto-renewal for both the Media and Pro Membership levels. This means that as long as the credit card in your payment profile is up to date and in good standing, your account will be charged for the price of your Membership every year on your date of renewal. This assures that there is never an interruption in your service or access to your Membership features. We work hard to make sure we never surprise you with a renewal or payment, however! We always send reminders to the email address on the account a couple of weeks in advance of the renewal to provide time to update payment information and/or change your Membership status ahead of being charged.

If I cancel my membership after one year or more, can I keep what I’ve downloaded?

Yes. You will always be licensed to use the content you've purchased within the church you purchased the media for.

What is a site license? How does licensing and ownership of Shift content work once I’ve downloaded it?

Your church or organization is licensed to use all of the content you download from Shift Worship. However, you are not licensed to use the content without restriction. The site license which is part of every Membership level allows you to freely share the media between the various ministries of your church (main service, youth, children, etc.), but it does not allow you to share the media outside of the walls of your church, with other churches or organizations. Additionally, only those with a Pro Membership are allowed to share the media via streaming, web, or social media. See the question above about those licenses.

What if I move or change churches after I’ve downloaded Shift Worship media to my computer? Can I still use that media at my new location?

We license our media in a similar way to that of most software companies. Essentially, your Membership comes with a single-organization license. So you should not use media that you purchased for “First Baptist Church” after you’ve moved to “Second Baptist Church.” Instead, we keep the cost low to enable each church to sign up for their own Membership at the level that works best for them. If you have specific questions about licensing of Shift Worship media, feel free to contact us at info@shiftworship.com.

Stills have questions?

Please fill out the form below or contact us at:

Shift Worship
VMG, Inc.
1109 12th St, Ste 3
Aurora, NE 68818
1-877-603-2346
info@shiftworship.com

Contact Us